Privacy Policy – PT Solusi Bisnis Positif

Last updated: 2025-08-20

1. Who We Are (Data Controller)

PT Solusi Bisnis Positif – NIB: 0708250102009, NPWP: 1000 0000 0482 0893
Address: JL. SRIWIJAYA NO. 9 TAMAN BARU PAGESANGAN TIMUR, KEC. MATARAM, KOTA MATARAM, NUSA TENGGARA BARAT, 83121, Indonesia
Email (privacy/complaints): hello@thelocalwater.co.id, Tel/WA: +62 811 289 000 88

2. Scope

This notice covers personal data processing when you access our site, shop (including subscriptions), use customer care, or otherwise interact with us.

3. Data We Collect

• Identity & contact data (name, address, email, phone).
• Account & subscription data (order history, preferences, subscription status).
• Shipping & billing data (delivery addresses, invoicing records).
• Transaction data (order details; payments processed by providers – we receive tokens/status, not full card data).
• Device & log data (IP, device IDs, server logs) and cookies (essential; analytics/marketing with your consent).

4. Purposes & Legal Bases

• Contract performance: fulfill orders, delivery, customer service.
• Legal obligations: tax, accounting, regulatory requests.
• Consent: newsletters, analytics/marketing cookies, promotional communications (withdraw anytime).
• Legitimate interests: fraud prevention, security, service improvement (balanced against your rights).
• Vital/public interests where applicable.

5. Sharing

We share data as needed with: payment service providers, logistics/couriers, hosting/cloud, analytics tools, support tools, auditors/advisors, and authorities where required by law.

6. Cross-Border Transfers

Where data is processed or accessed outside Indonesia, we rely on appropriate legal bases (e.g., equivalent protection, contractual safeguards, or your consent) and implement additional safeguards where required.

7. Retention

We retain data only as long as necessary for the purposes above, including periods required by law (e.g., tax/accounting), after which data is securely deleted or anonymized.

8. Your Rights

You may: obtain information, access & copy, rectify, delete, withdraw consent, restrict or delay processing, object to automated processing, exercise data portability, and lodge complaints. Use the contact in Section 1.

9. Cookies

We use essential cookies for site functionality. Analytics/marketing cookies are used based on consent. Manage preferences in your browser and/or our cookie banner.

10. Security

We implement appropriate technical and organizational measures to protect data from unauthorized access, loss, or misuse.

11. Data Incidents

We will notify you and the relevant authority as required if a personal data breach occurs that poses a risk, including within the prescribed time frame.

12. Children

This site is intended for users aged 18+. If processing children’s data, we obtain verifiable parental/guardian consent as required.

13. Contact & Complaints

For privacy requests or complaints, contact us via Section 1. We will respond within a reasonable period.

14. Changes

We may update this policy from time to time; the latest version will be posted on the site.

15. Language

This document is provided in multiple languages. In case of inconsistency, the Bahasa Indonesia version prevails.