Terms & Conditions – PT Solusi Bisnis Positif

Last updated: 2025-08-20

Business Details

Entity: PT Solusi Bisnis Positif

NIB: 0708250102009  |  NPWP: 1000 0000 0482 0893

Address: JL. SRIWIJAYA NO. 9 TAMAN BARU PAGESANGAN TIMUR, KEC. MATARAM, KOTA MATARAM, NUSA TENGGARA BARAT, 83121, Indonesia

Customer Care (Complaints): hello@thelocalwater.co.id  |  Tel: +62 811 289 000 88

1) Scope

These Terms apply to purchases on this website, including one-off purchases and subscriptions.

2) Contract Formation

Product information is an invitation to treat; your order is an offer. A contract forms when we send written confirmation, dispatch goods, or request payment—whichever occurs first.

3) Prices, Taxes & Payment

Unless stated otherwise, prices are gross (inclusive of Indonesian VAT/PPN). Payment methods are shown at checkout and may be processed by third parties. If payment fails/is declined, we may cancel the order.

4) Delivery & Risk

Delivered to the address provided at checkout. If delivery fails due to address errors/refusal, re-delivery costs may apply. Risk passes to business customers upon handover to the carrier; to consumers upon receipt.

5) Subscriptions

Subscriptions continue indefinitely and can be cancelled at any time, effective for the next cycle. Cancellation window: at least 1 day before the next billing/shipping cycle.

6) Title

Title transfers after full payment.

7) Conformity, Warranty & Complaints

Report defects/non-conformity within 7 calendar days of delivery with evidence via the complaints contact above. We aim to resolve within a reasonable time.

8) Returns & Refunds (7 days)

• Window: request within 7 calendar days of receipt.
• Condition: items new, complete, undamaged. For hygienic goods such as filter cartridges, returns are accepted only if the seal remains unopened.
• Process: contact us for instructions. Refunds to the original payment method after verification.
• Costs: unless our fault (defect/wrong item), return shipping is borne by the customer.

9) Promo Coupons

Valid only during the stated period, non-cashable, may exclude certain products, and not reinstated if the order is cancelled/returned.

10) Accounts & Prohibited Conduct

Users are 18+ or have guardian consent. Fraud, system abuse, IP infringement and unlawful activities are prohibited.

11) Data Protection

We process personal data under Indonesian law. Data subject rights (access, rectification, deletion, consent withdrawal) can be exercised via the above contact.

12) Compliance & Licensing

We comply with applicable e-commerce licensing/registration (e.g., OSS/NIB, PSE) and trade rules.

13) Governing Law & Disputes

Indonesian law governs. Consumer disputes should first go through our complaints service; failing that, the local Consumer Dispute Settlement Agency (BPSK) or competent court.

14) Language

This document is multilingual. In case of inconsistency, the Bahasa Indonesia version prevails.